doxzoo.com

Courier delivery is the most secure delivery method. All courier deliveries are trackable and signed for, with proof of delivery available.

What is your most secure delivery method?

Do you deliver to Scotland, Scottish Highlands & Islands, Remote Areas, Northern Ireland, Non-Mainland UK and internationally?

Do you deliver to Scotland and Non-Mainland UK?

Yes, Saturday delivery is available as a premium service. Please choose 'Saturday Courier'. Saturday delivery is available for the UK only.

Do you deliver on Saturdays?

Orders can be placed throughout the festive period.

Christmas & New Year opening times

Can you provide blind shipping?

US Customers- How long it takes to receive your order depends on the production and delivery option chosen

How long will shipping take in U.S?

You can find out about turnaround time, delivery tracking, multiple addresses, collection & more. Please get in touch with us if you have any questions.

Delivery & Collection

Yes, we offer free UK delivery on all orders over £30 (excluding VAT). The £30 minimum spend only applies to the product total.

Do you offer free UK delivery?

Do you offer free shipping in the U.S?

Free Delivery

How long it takes to receive your order depends on your chosen delivery date. We can have your documents delivered in as little as one day.

How long will delivery take in UK?

Your delivery date depends on the product, production time, and delivery method chosen during checkout. We offer up to 4 options.

When will my order be delivered?

To qualify for next-day delivery, you must place your order before 1 pm (GMT) from Monday to Friday (excludes bank holidays).

How can I order for next day delivery?

If you miss the 1 pm (GMT) deadline, we cannot manually upgrade your turnaround time. Instead, please order with the next available service.

I've missed the 1pm same day deadline.

For the majority of orders, the dispatch and delivery dates stated on the Order Summary and Order Confirmation are met.

I have a large order - how long will delivery take?

Turnaround Time

You can check the delivery status using the tracking ID link. The tracking link directly connects to the Royal Mail tracking website.

How can I track my Royal Mail Tracked 24?

You can check the delivery status using the tracking ID and link shown on your Confirmation email. The link connects to the Royal Mail.

How can I track my Royal Mail Tracked 48?

You can nominate a Safeplace, change the delivery date, choose a neighbour or deliver to your local Royal Mail shop/Office.

What happens if I'm out when Royal Mail deliver?

The delivery dates are estimated and Royal Mail aims to deliver Tracked 24 items the next working day. However, they can take up to 2 days.

How long will delivery take with Royal Mail?

Please check your delivery status using the tracking details if your order hasn`t arrived on the confirmed delivery date.

My Royal Mail 24 Tracked or 48 Tracked delivery is late

Royal Mail aims to deliver to addresses in urban areas by 3 pm every working day and addresses in rural areas by 4 pm every working day.

What are Royal Mail's delivery hours?

This can happen after we have created a tracking number but have yet to hand your item over to Royal Mail or it has recently been collected

My Royal Mail tracking link is not working?

Once your Doxzoo order has left us on a Tracked Royal Mail 24 or 48 services, it will get scanned at various points throughout its journey.

What does my Royal Mail tracking mean?

If your Doxzoo Order has been scanned as delivered today but can't be located, this may be due to a rare scanning error by Royal mail.

Royal Mail tracking states order has been delivered, but it has not?

Royal Mail aims to deliver Tracked 24® the next working day; however can take up to 2 working days, and Tracked 48® with 2-3 working days.

Royal Mail Tracked 24 or 48 delivery is late

Royal Mail

We use DPD for UK deliveries. International couriers vary depending on location and requirement, UPS or Royal Mail tracked is often used.

Which courier do you use?

We cannot deliver your order at a specific time. However, pre-10:30 am, and pre-12 pm delivery is available at a premium (UK only).

Can you deliver my order at a specific time?

It depends on your area and address type. Residential delivery times are from 7 am to 10 pm, and for business addresses from 9 am to 6 pm.

What are DPD's delivery hours?

No, our courier does not offer a PO box delivery service. Don't hesitate to get in touch with us if you have any questions.

Is courier delivery available for PO boxes?

You can check the status using the tracking ID and your confirmation email. If an exception occurs, it will be stated on the tracking page.

How can I track my courier delivery?

If your order has not arrived on the confirmed delivery date, please check your delivery status using the tracking details provided by DPD.

My courier delivery is late

If you know in advance that you will not be available to accept delivery, please refer to your text message or email from DPD.

What happens if I'm out during the delivery?

You can then choose the 'Collect from Pickup Shop' option for a convenient local Pickup Shop. There is no charge for this service.

How can I collect my package from a DPD collection point?

If you are sending your order to a third-party location (e.g. hotel reception, event/exhibition/conference centre, client's location etc.).

Can you deliver to a third party address?

Courier Delivery

You can check the delivery status using the tracking ID and link shown on your Dispatch email. The link connects to the Royal Mail.

How can I track my Royal Mail International delivery

International delivery speed depends on the method of delivery chosen, i.e. courier or royal mail, customs delays and local delivery times.

Do you deliver internationally?

International delivery time depends on air freight, customs and local delivery times. You can contact us via LiveChat before ordering.

How long does international delivery take?

International delivery speed depends on air freight, customs and local delivery times. It is sensible to factor in a min of 2 working days.

My international courier delivery is late

Do Doxzoo deliver to the USA?

Rules in place for shipping to Canada from the UK

Shipping to Canada?

International Delivery

It is possible to split an order and deliver it to up to 15 delivery addresses. This option is available to all registered Doxzoo users.

Can you deliver to multiple addresses?

Delivery To Multiple Addresses

The packaging depends on the order's weight, size and quantity. For smaller orders, we use letter envelopes, A4 book wraps & A3 book wraps.

How will my order be packaged?

We keep our use of plastic to a minimum, ensuring all orders are packaged in recycled cardboard boxes. We also use recycled packing paper.

Do you use plastic packaging?

Yes, we can provide white-label (non-branded) packaging. Your package will be sent without a packing note and without Doxzoo branding.

Can you provide white label packaging?

Packaging

Yes, you have two options: Order for collection at the Doxzoo collection point on Wimpole Street in Central London or DPD Pickup Shop.

Can I deliver to a collection point?

Which products are available for collection?

The collection time will be stated in your order confirmation email. If the order is available sooner, you will be notified by email.

When can I collect my order?

No, all Doxzoo orders must be placed online. Don't hesitate to get in touch with us if you have any questions.

Can I place an order at your collection point?

Collection

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