doxzoo.com

Courier delivery is the most secure delivery method. All courier deliveries are trackable and signed for, with proof of delivery available.

What is your most secure delivery method?

Do you deliver to Scotland, Scottish Highlands & Islands, Remote Areas, Northern Ireland, Non-Mainland UK and internationally?

Do you deliver to Scotland and Non-Mainland UK?

Yes, Saturday delivery is available as a premium service. Please choose 'Saturday Courier'. Saturday delivery is available for the UK only.

Do you deliver on Saturdays?

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You can find out about turnaround time, delivery tracking, multiple addresses, collection & more. Please get in touch with us if you have any questions.

Delivery & Collection

Yes, we offer free UK delivery on all orders over £30 (excluding VAT). The £30 minimum spend only applies to the product total.

Do you offer free UK delivery?

Free Delivery

How long it takes to receive your order depends on your chosen delivery date. We can have your documents delivered in as little as one day.

How long will delivery take in UK?

Your delivery date depends on the product, production time, and delivery method chosen during checkout. We offer up to 4 options.

When will my order be delivered?

To qualify for next-day delivery, you must place your order before 1 pm from Monday to Friday (excludes bank holidays).

How can I order for next day delivery?

If you miss the 1 pm deadline, we cannot manually upgrade your turnaround time. Instead, please order with the next available service.

I've missed the 1pm same day deadline.

For the majority of orders, the dispatch and delivery dates stated on the Order Summary and Order Confirmation are met.

I have a large order - how long will delivery take?

Turnaround Time

It is not possible to track Royal Mail 1st Class mail. If you require a trackable delivery method, please choose courier delivery.

Can I track Royal Mail 1st class deliveries?

Please check your delivery status using the tracking details if your order hasn`t arrived on the confirmed delivery date.

My Royal Mail 24 Tracked or 48 Tracked delivery is late

This can happen as we have created a tracking number but have yet to hand your item over to Royal Mail or it has been collected.

My Royal Mail tracking link is not working?

You can check the delivery status using the tracking ID link. The tracking link directly connects to the Royal Mail tracking website.

How can I track my Royal Mail Tracked 24?

Royal Mail aims to deliver to addresses in urban areas by 3 pm every working day and addresses in rural areas by 4 pm every working day.

What are Royal Mail's delivery hours?

Once your Doxzoo order has left us on a Tracked Royal Mail 24 or 48 services, it will get scanned at various points throughout its journey.

What does my Royal Mail tracking mean?

You can check the delivery status using the tracking ID and link shown on your Confirmation email. The link connects to the Royal Mail.

How can I track my Royal Mail Tracked 48?

If your Doxzoo Order has been scanned as delivered today but can't be located, this may be due to a rare scanning error by Royal mail.

Royal Mail tracking states order has been delivered, but it has not?

You can nominate a Safeplace, change the delivery date, choose a neighbour or deliver to your local Royal Mail shop/Office.

What happens if I'm out when Royal Mail deliver?

Royal Mail aims to deliver Tracked 24® the next working day; however can take up to 2 working days, and Tracked 48® with 2-3 working days.

Royal Mail Tracked 24 or 48 delivery is late

The delivery dates are estimated and Royal Mail aims to deliver Tracked 24 items the next working day. However, they can take up to 2 days.

How long will delivery take with Royal Mail?

As stated throughout the order process, Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local delays.

My Royal Mail 1st Class delivery is late

If Royal Mail cannot deliver your package, they will leave a 'something for you' card with details for redelivery or collection.

What happens if I'm out when Royal Mail tries to deliver my 1st Class package?

Royal Mail

We use DPD for UK deliveries. International couriers vary depending on location and requirement, UPS or Royal Mail tracked is often used.

Which courier do you use?

We cannot deliver your order at a specific time. However, pre-10:30 am, and pre-12 pm delivery is available at a premium (UK only).

Can you deliver my order at a specific time?

It depends on your area and address type. For residential, delivery times are from 7 am to 10 pm, and for business, they are 9 am to 6 pm.

What are DPD's delivery hours?

No, our courier does not offer a PO box delivery service. Don't hesitate to get in touch with us if you have any questions.

Is courier delivery available for PO boxes?

You can check the status using the tracking ID and your confirmation email. If an exception occurs, it will be stated on the tracking page.

How can I track my courier delivery?

If your order has not arrived on the confirmed delivery date, please check your delivery status using the tracking details provided by DPD.

My courier delivery is late

If you know in advance that you will not be available to accept delivery, please refer to your text message or email from DPD.

What happens if I'm out during the delivery?

You can then choose the 'Collect from Pickup Shop' option for a convenient local Pickup Shop. There is no charge for this service.

How can I collect my package from a DPD collection point?

If you are sending your order to a third-party location (e.g. hotel reception, event/exhibition/conference centre, client's location etc.).

Can you deliver to a third party address?

Courier Delivery

You can check the delivery status using the tracking ID and link shown on your Dispatch email. The link connects to the Royal Mail.

How can I track my Royal Mail International delivery

International delivery speed depends on the method of delivery chosen, i.e. courier or royal mail, customs delays and local delivery times.

Do you deliver internationally?

International delivery time depends on air freight, customs and local delivery times. You can contact us via LiveChat before ordering.

How long does international delivery take?

International delivery speed depends on air freight, customs and local delivery times. It is sensible to factor in a min of 2 working days.

My international courier delivery is late

International Delivery

It is possible to split an order and deliver it to up to 5 delivery addresses. This option is available to all registered Doxzoo users.

Can you deliver to multiple addresses?

Delivery To Multiple Addresses

The packaging depends on the order's weight, size and quantity. For smaller orders, we use letter envelopes, A4 book wraps & A3 book wraps.

How will my order be packaged?

We keep our use of plastic to a minimum, ensuring all orders are packaged in recycled cardboard boxes. We also use recycled packing paper.

Do you use plastic packaging?

Yes, we can provide white-label (non-branded) packaging. Your package will be sent without a packing note and without Doxzoo branding.

Can you provide white label packaging?

Packaging

Yes, you have two options: Order for collection at the Doxzoo collection point on Wimpole Street in Central London or DPD Pickup Shop.

Can I deliver to a collection point?

The following products are available for collection from our London collection point: Loose sheets, Business cards and more.

Which products are available for collection?

The collection time will be stated in your order confirmation email. If the order is available sooner, you will be notified by email.

When can I collect my order?

Our Central London collection point is available for registered customers who select the collection option when ordering.

Where is your collection point?

No, all Doxzoo orders must be placed online. Don't hesitate to get in touch with us if you have any questions.