You can check the delivery status using the tracking ID and link shown on your Dispatch Confirmation email.
The tracking link directly connects to the Royal Mail tracking website.
Please then copy & paste the tracking number from the URL bar, example below:
The information provided by the tracking link is the same information available to us. If your parcel does not arrive within the estimated delivery time then please get in touch via LiveChat. Please note that parcel searches can take 48 hours for us to get a response.
We reserve the right to change your delivery method from Tracked 24 to Weekday courier via DPD for operational reasons.
Please note if we receive an order with an incorrect or incomplete address, we cannot be held responsible for lost deliveries.