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How to view my order status

Go to 'My Orders' as shown in the top right-hand menu. Order history will be shown here, with the status for each order shown in the column.

  1. Login

  2. Go to 'My Orders' > 'Orders' as shown in the top right hand menu.

  3. Your order history will be shown here, with the status for each order shown in the 'Status' column

What does my order status mean?
​
Placed -
the order has been placed and can be amended/cancelled
​In progress - the order has entered production and can no longer be amended/cancelled
​Dispatched - the order has dispatched
​Trackable - the order is now with the courier and is trackable
​Ready to collect - the order is ready to collect from our London collection point
​Cancelled - the order has been cancelled

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