Quotes, Payments & Discounts

Find out everything you need to know about instant quotes, payments & discounts. Please get in touch with us if you have any questions.

23 articles in this collection
Written by Lucy O'Donoghue

General Questions

What is your minimum order quantity?

We do not have a minimum order quantity. You can order any documents, from 1 to 1,000 copies. We do impose a £5 minimum product total.

Written by Lucy O'Donoghue
Updated over a week ago

What is your minimum order value?

Our minimum product total is £5, excluding delivery and production fees. If the basket product total is under £5, it will be rounded to £5.

Written by Lucy O'Donoghue
Updated over a week ago

Discount & Promotions

My Welcome discount is not working?

If you have received an error stating the discount is not working, please ensure you are logged in to your Doxzoo account and re-apply.

Written by Lucy O'Donoghue
Updated over a week ago

How can I add a promo code to my order?

To add a promo code to your order, click the 'Promo code' button shown in the bottom left corner of the basket page.

Written by Lucy O'Donoghue
Updated over a week ago

Can multiple promo codes be applied to 1 order?

Actually, it is possible to apply multiple promo codes to order. A maximum of 1 code can be applied per order.

Written by Lucy O'Donoghue
Updated over a week ago

How can I get 10% registration discount?

Click here to register for your free Doxzoo account. Once you have completed the signup process, a 10% discount code will be emailed to you.

Written by Lucy O'Donoghue
Updated over a week ago

Do you offer charity and non-profit discount?

We are happy to provide a 10% discount to charities and non-profits. Contact us via Live Chat with your charity number before ordering.

Written by Lucy O'Donoghue
Updated over a week ago

Can I have a discount code?

As well as running periodic special offers, we provide a range of on-going discounts to customers. Check if you're eligible at the list.

Written by Lucy O'Donoghue
Updated over a week ago

Can I apply a discount code to an existing order?

Discount codes cannot be applied to existing orders. They must be applied at the time of order, prior to payment being made.

Written by Lucy O'Donoghue
Updated over a week ago

Applying discount to multiple batches of the same document

The quantity discount only applies to the items ordered within that specific order. Orders can`t be combined to benefit from discounts.

Written by Lucy O'Donoghue
Updated over a week ago

Quotes

How can I get a quote?

Please use our instant quote tool to obtain a price. Click the 'Get an instant quote' button shown throughout the site.

Written by Lucy O'Donoghue
Updated over a week ago

Can you send me a quote?

Please use our instant quote tool to obtain a price. Click the "Get an instant quote" button shown throughout the site.

Written by Lucy O'Donoghue
Updated over a week ago

I have received a cheaper quote elsewhere. Will you match it?

We are confident that our prices remain very competitive within the online document printing marketplace. We are unable to match prices.

Written by Lucy O'Donoghue
Updated over a week ago

The price has changed since I last ordered

From time to time we update our prices, which may mean a subsequent order or historic quote has an adjusted price.

Written by Lucy O'Donoghue
Updated over a week ago

Can you sponsor the printing for my event?

Yes, these can be discussed. Don't hesitate to get in touch with us via Live Chat to discuss your requirements.

Written by Lucy O'Donoghue
Updated over a week ago

Payment Methods

My payment was unsuccessful

Doxzoo is fully compliant with these new measures; however, a declined payment indication can still occur for several reasons.

Written by Lucy O'Donoghue
Updated over a week ago

Which payment methods do you accept?

We accept Credit/debit or PayPal: Visa, MasterCard, American Express and Maestro. If you have any questions, please get in touch with us.

Written by Lucy O'Donoghue
Updated over a week ago

How secure is online payment?

Depending on the payment method, payment is processed by PayPal or Stripe. Payment communications are made directly with PayPal and Stripe.

Written by Lucy O'Donoghue
Updated over a week ago

Can I pay via invoice?

An invoice-on-account option is available for business accounts only. Please check the details to find out more and how to apply.

Written by Lucy O'Donoghue
Updated over a week ago

Receipts & VAT

What is my order ID?

Your order ID is the order number stated in your order confirmation email. It should be used in all correspondence regarding your order.

Written by Lucy O'Donoghue
Updated over a week ago

Can I get a copy of my order receipt?

Your Order Confirmation email acts as a VAT receipt. Please store a copy securely for your own accounts records.

Written by Lucy O'Donoghue
Updated over a week ago

Can I get a VAT receipt?

Not all products incur VAT; please check the article 'How much VAT is payable on my order?'. If VAT is payable, it will be on your receipt.

Written by Lucy O'Donoghue
Updated over a week ago

How much VAT is payable on my order?

20% VAT is payable on the following products; Posters, Foam display boards, Architectural drawings, CAD plans and more.

Written by Lucy O'Donoghue
Updated over a week ago