Reprints & Refunds

Not happy with your order? Find out more about our reprint & refund policy. Please get in touch with us if you have any questions.

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8 articles in this collection
Written by Lucy O'Donoghue

What is your 100% quality guarantee?

We promise to print your order in line with your order specification and the preview shown during the order process (Document Previewer).
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Written by Lucy O'Donoghue
Updated over a week ago

I am not happy with my order

We do all we can to ensure the product you receive is of the highest quality. However, if you are unhappy, please contact us via Live Chat.
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Written by Lucy O'Donoghue
Updated over a week ago

Why does my paper stock feel different?

If you are placing a re-order and require the same paper stock, don't hesitate to contact us via Live Chat before ordering.
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Written by Lucy O'Donoghue
Updated over a week ago

How can I contact Doxzoo?

Opening times; Mon - Fri 8:30 am - 5:30 pm. We are closed on weekends and UK bank holidays. Live chat is the best way to reach us.
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Written by Lucy O'Donoghue
Updated over a week ago

How long is your returns policy?

Our returns policy is 10 business days. If you are unhappy, please contact us via Live Chat within 10 business days of receiving it.
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Written by Lucy O'Donoghue
Updated over a week ago

How long do refunds take to process?

The time taken to process a refund depends on your payment method. Typically, it can take up to 5 days for funds to clear.
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Written by Lucy O'Donoghue
Updated over a week ago

Which delivery method will be used for my reprint?

Depending on the order size, we will always try and aim to dispatch on the same or the next day; this is only possible sometimes.
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Written by Lucy O'Donoghue
Updated over a week ago

Can I speak to you about someone else's order?

For data protection reasons, orders can only be discussed with the person who placed the order (or the account holder, if registered).
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Written by Lucy O'Donoghue
Updated over a week ago