We do all we can to make sure the product you receive is of the highest quality.
However, if you are not happy with your order, please contact us via Live Chat within 10 business days of receiving it (Monday to Friday, excluding bank holidays).
Include the following information:
- Order ID
- Photo of the issue
- Explanation of the issue
In some instances, we may also request that your documents are returned to us for inspection. We will respond as soon as possible and aim to put things right.
Due to the bespoke nature of each order, refunds and reprints can only be processed on orders which do not meet our 100% quality guarantee.
If you are eligible for a reprint, please note that we are unable to accept new artwork or spec changes (e.g. a new paper weight or page count etc.). If you wish to amend the artwork or spec, a refund will be given and a new order will need to be placed instead.
Lastly, as per our terms and conditions, we are not liable to compensate for costs over and above the sum of your original order.
What happens if I contact you after 10 business days?
If you contact us after the 10 business day period, reprints and refunds are at our discretion and are not guaranteed.
We recommend that all customers compare their documents with the order specification as soon as they are received. Please inspect the quality and count the quantity of documents to ensure it is as expected.