We promise to print your order in line with your order specification and the preview shown during the order process (in our Document Previewer).
If we do not fulfil our promise, we will make things right by reprinting or refunding your order.
If you are not happy with your order, please contact us within 10 business days.
Please refer to these articles for further details:
How long is your returns policy?
I am not happy with my order
What is my order specification?
Order specification refers to the printing specification (product type, quantity, paper size, ink colour, printed sides etc.) stated during checkout and on your Order Confirmation email.
Please check the specification on the summary page before placing your order, as well as the specification stated on the Order Confirmation email once the order is complete. This acts as your receipt.
Please also pay close attention to the preview of your document shown during the order process (in our Document Previewer). For example, if your artwork appears pixelated or content is cut off the page, this will be reflected in print.
Doxzoo cannot be held accountable for poor quality artwork (as received) or incorrect selections made during the order process.
If you are eligible for a reprint, please note that we are unable to accept new artwork or spec changes (e.g. a new paper weight or page count etc.). If you wish to amend the artwork or spec, a refund will be given and a new order will need to be placed instead.
As per our terms and conditions, we are not liable to compensate for costs over and above the sum of your original order.