As stated throughout the order process, Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local postal delays. 

Whilst Royal Mail report that 93% of deliveries are made the next delivery day, their service is based on an estimated delivery date only. If you chose this service, please allow up to 1 week (5 delivery days) for delivery before contacting us. 

Royal Mail do not deem an order to be lost until 10 delivery days have passed.

Click here to view information from Royal Mail regarding late deliveries and lost mail.

As above, this service provides an estimated delivery date only and is NOT recommended for urgent orders with deadlines. Doxzoo cannot be held responsible for missed deadlines due to Royal Mail delays.

Is your order over 5 days late?

If 5 delivery days have passed and your order has not arrived, please check with your neighbours and local Royal Mail delivery office. If there is no sign of it, please contact us via Live Chat, stating your Order ID.

Useful links:

Royal Mail - Local Service Updates
Royal Mail - Find Your Local Delivery Office
Royal Mail - I think my mail is lost, what should I do? 

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